This Privacy Policy describes how BPFL Services, the developer and operator of this website, collects, uses, stores and protects information in connection with our aerial lift truck service bay and the related pages we publish. The legal entity behind this site is BPFL SERVICES LLC, located at 4414 N Shady Hollow Loop, Lehi - 84043-2344, United States (US). We serve fleet operators, utility companies and individual owners of aerial lift trucks and utility vehicles, and we take the handling of your information seriously. This document explains what we gather, why we gather it, how long we keep it and what choices you have. It applies to our website and to the service relationship that begins when you contact our dispatch desk.
Scope of This Policy
This policy covers the personal and business information that passes through our website, our dispatch desk and our service bay records. It applies when you browse the pages of this site, when you send a service request through our contact form, when you call or email our team, and when we create a machine file that relates to a vehicle you own or operate. It does not apply to third party websites that we may link to, and it does not cover information that reaches us through channels that are governed by a separate written contract.
We operate an aerial lift truck service bay, and much of the information we hold is technical rather than personal. A work order may include a unit number, a machine model, an inspection date and a set of hydraulic pressure readings. Where that information can be connected to an identifiable person, such as a named fleet manager or an owner, we treat it as personal information and protect it under this policy. Where it cannot, we still handle it carefully because it forms part of the service history that our customers rely on.
Who Controls Your Information
The data controller for the purposes of applicable privacy law is BPFL SERVICES LLC, the company that operates the BPFL Services website and the Lehi service yard. Our principal place of business is 4414 N Shady Hollow Loop, Lehi - 84043-2344, United States (US). When this policy refers to we, us or our, it means BPFL SERVICES LLC and the team that runs the bay.
If you have a question about how your information is handled, or if you wish to exercise any of the rights described below, you can reach the person responsible for privacy at our contact email address, sales@bpflservices.buzz, or by telephone at +19205269983. We ask that you include enough detail for us to identify the relevant record, and we will respond within the time required by applicable law.
Information We Collect
We collect several categories of information in the course of running the bay and the website. The categories below describe what we gather and how it reaches us.
- Contact details that you provide directly, including a name, an email address, a telephone number and a company name when you send a service request or call the desk.
- Service request content, including the subject of your message, the description of the machine issue and any history you choose to share about the unit.
- Vehicle and fleet records, including unit numbers, machine models, service intervals, inspection findings and certification dates that we create while a truck is in the bay.
- Billing and account information for customers who hold a service account with us, such as a billing address and a purchase order reference.
- Technical information that a web server records automatically, such as an internet protocol address, a browser type, a referring page and the time of a visit.
- Communication records, including the content of emails and the notes taken during a telephone call with our dispatch desk.
We do not ask for sensitive categories of information such as health data or government identification numbers, and we ask that you do not send such information to us through the website contact form. If you believe sensitive information has reached us by accident, please contact us so that we can remove it.
How We Use Information
We use the information we collect for the purposes for which it was provided and for closely related purposes that a reasonable customer would expect. In practice this means responding to service requests, scheduling bay slots, performing inspection and hydraulic work, producing certification records, and maintaining the fleet maintenance calendar that keeps your vehicles compliant.
We also use information to operate and improve the website, to understand which pages are useful and which are not, and to protect the site against misuse. We may use contact details to follow up on an open service request, to confirm an appointment, or to notify a fleet manager that an inspection interval is approaching. We do not use service records to make automated decisions that produce legal effects, and we do not build profiles that are sold to advertisers.
Legal Basis for Processing
Where a legal framework requires us to identify a basis for processing, we rely on a small number of grounds. We process information to perform a contract when we service a machine under an agreement with you or your company, and to take steps at your request before such an agreement is formed. We rely on our legitimate interests when we improve our website, secure our systems and maintain accurate service records, provided those interests are not outweighed by your rights.
We rely on your consent when you voluntarily submit a service request through the website and we hold no other basis, and you may withdraw that consent at any time by contacting us. We may also process information to comply with a legal obligation, such as a record keeping duty that applies to vehicle inspection and certification work carried out at the bay.
Service Providers
We rely on a small number of service providers to operate the bay and the website. These providers may include an email hosting service, a web hosting service and a payment processor for customers who hold an account with us. Each provider receives only the information it needs to perform its function, and we require providers to protect that information and to use it solely for the service they supply to us.
We do not authorize our service providers to use your information for their own marketing purposes. Where a provider processes information on our behalf, it acts under our instructions and is bound by a written agreement that includes confidentiality and security commitments. We review these arrangements periodically and end them when a provider no longer meets our requirements.
How Long We Keep Information
We keep information only for as long as it serves the purpose for which it was collected, plus any period that a law or a contract requires. Service request messages are typically kept for a period long enough to resolve the request and to answer any follow up question. Machine inspection and certification records are kept for a longer period because they document the safety condition of a unit over time and may be needed for compliance or insurance purposes.
When a retention period ends, we delete or anonymize the information so that it can no longer be linked to a person. If you would like to know how long a specific record will be kept, or if you would like us to delete information that you provided and that we are not required to retain, please contact us and we will explain the applicable period and any limits that apply.
How We Protect Information
We protect the information in our care with a combination of technical, physical and organizational measures. Access to service records is limited to the technicians and office staff who need it to do their work, and accounts are protected with strong credentials. Paper records at the bay are stored in a locked area, and digital records are held on systems that are kept current with security updates.
No method of storage or transmission is completely secure, and we cannot promise absolute protection. We do commit to notifying affected individuals and the relevant authorities without undue delay when a breach occurs that is likely to result in a risk to their rights. We also review our practices regularly and adjust them as the services we offer and the threats we face evolve.
Privacy for Children
Our website and our services are intended for businesses and adults who own, operate or manage aerial lift trucks and utility vehicles. We do not knowingly collect personal information from children. If a child has provided information to us, a parent or a guardian can contact us and we will delete that information promptly. If you believe that a child has submitted information through our contact form, please reach out so that we can act.
Your Privacy Rights
Depending on where you live, you may have a set of rights over the personal information that we hold about you. These rights commonly include the right to know what information we hold, the right to ask for a copy of it, the right to ask us to correct information that is inaccurate, and the right to ask us to delete information that we are not required to keep. In some places you also have the right to object to certain processing and the right to ask us to restrict how we use your information.
You will never be discriminated against for exercising a privacy right. We will not deny you service, charge you a different price or provide a lower quality of service because you asked to see, correct or delete your information. Where a request is manifestly unfounded or excessive, we may explain why we cannot act and, where the law permits, decline the request.
Access and Correction Requests
To request access to the information we hold about you, or to ask us to correct or delete it, please contact us at sales@bpflservices.buzz or by telephone at +19205269983. We will ask you to verify your identity so that we do not release information to the wrong person. This verification is a protection for you, and it usually involves confirming a detail that we already hold, such as a service request reference or an account number.
We aim to respond to a verified request within thirty days, and we will tell you if we need more time and why. If we cannot fulfill a request in whole or in part, we will explain the reason and identify the law or the contract that limits us. If you believe we have handled a request incorrectly, you may contact us again so that we can review the matter.
Marketing and Communications
We send service related messages, such as appointment confirmations, inspection reminders and follow ups on an open repair, as part of the service relationship. We may also send occasional updates about new capabilities at the bay or changes to our service intervals, but we keep this communication limited and relevant.
You can opt out of marketing communication at any time by using the unsubscribe option in a message or by contacting us directly. If you opt out of marketing, we will still send you messages that are necessary to complete a service you have requested, such as a confirmation that a machine is ready for pickup. We will honor an opt out request promptly and without asking you to explain your reasons.
Third Party Links
Our website may include links to websites that we do not operate, such as a manufacturer resource or a regulatory reference. We provide such links for convenience, and we do not control the content or the privacy practices of those sites. When you follow a link away from our site, we encourage you to read the privacy policy of the destination site before you share any information with it.
We are not responsible for the information practices of third party sites, and a link from our pages does not imply that we endorse their content or their handling of personal information. If you believe that a link on our site points to a problematic destination, please let us know and we will review it.
International Data Transfers
We are based in the United States, and the information we collect is generally processed and stored within the United States. If a service provider that we use stores information in another country, we take steps to ensure that the information continues to receive an appropriate level of protection. Those steps may include contractual commitments that require the provider to safeguard the information.
By using our website or engaging our services, you understand that information may be processed in the country where we operate. If you have a question about where a specific category of information is stored, please contact us and we will explain our arrangements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. When we make a material change, we will revise the date shown with this policy and, where appropriate, provide a more prominent notice on the website or by direct communication. We encourage you to review this page periodically so that you remain aware of how we protect information.
Your continued use of our website or your continued engagement of our services after an update takes effect indicates that you accept the revised policy. If you do not agree with a change, you may contact us to discuss your options, and you may stop using the website or the related services.
How to Contact Us
If you have a question about this Privacy Policy, or if you wish to exercise a privacy right, please reach the team at BPFL SERVICES LLC. You can write to us at the address below, send an email, or place a call during business hours. We will route your message to the person responsible for privacy and respond as quickly as we can.
BPFL SERVICES LLC
4414 N Shady Hollow Loop
Lehi - 84043-2344
United States (US)
Email: sales@bpflservices.buzz
Phone: +19205269983
Thank you for taking the time to read this policy. Protecting the information that fleet operators and machine owners share with our bay is part of the same discipline we apply to every inspection and every certification we perform.